OTRS SQL Multiple Vulnerabilities

SA38507

CVE-2010-0438, CVE-2011-0456

08 Feb 2010

07 Mar 2011

Highly Critical

Vendor Patch

OTRS (Open Ticket Request System) 2.x

From remote

System access

This covers vulnerabilities where malicious people are able to gain system access and execute arbitrary code with the privileges of a local user.

Exposure of sensitive information

Vulnerabilities where documents or credentials are leaked or can be revealed either locally or from remote.

Manipulation of data

This includes vulnerabilities where a user or a remote attacker can manipulate local data on a system, but not necessarily be able to gain escalated privileges or system access.

The most frequent type of vulnerabilities with this impact are SQL-injection vulnerabilities, where a malicious user or person can manipulate SQL queries.

Some vulnerabilities have been reported in OTRS (Open Ticket Request System), which can be exploited by malicious users to conduct SQL injection attacks, and by malicious people to compromise a vulnerable system.

1) Unspecified input is not properly sanitised before being used in SQL queries. This can be exploited to manipulate SQL queries by injecting arbitrary SQL code.

Successful exploitation allows to read or modify records in the database and gain escalated privileges, but requires agent or customer privileges.

These vulnerabilities are reported in OTRS version 2.1.x through 2.4.6.

2) Certain unspecified input is not properly sanitised before being used. This can be exploited to inject and execute shell commands.

This vulnerability is reported in versions prior to 2.3.5.

Update to OTRS version 2.1.9, 2.2.9, 2.3.5, or OTRS 2.4.7.

1) The vendor credits CESICAT.
2) Takeshi Terada, Mitsui Bussan Secure Directions via JVN.

OTRS:
http://otrs.org/advisory/OSA-2010-01-en/

JVN (JVN#73162541):
http://jvn.jp/en/jp/JVN73162541/index.html